Client services
The AFP's National Client Service Team facilitates the provision of investigative and other related services to Australian Government agencies.
The team's primary objective is to contribute effectively to the deterrence of criminal activity in areas impacting on the Australian Government's interests.
Strategies
- To contribute effectively to the Commonwealth's fraud control strategies
- To facilitate the reporting of matters to the AFP
- To monitor and enhance the AFP's relationships with its clients.
Services
The National Client Service Team contributes to the Commonwealth's fraud control strategies by providing:
- assistance and advice in relation to the referral of appropriate matters for investigation
- advice to agencies in relation to the Commonwealth Fraud Control Guidelines 2002 and on the handling of fraud related matters, and
- quality assurance reviews of agency investigations.
View the Commonwealth Fraud Control Guidelines 2002 (Attorney General's Department website).
Relationships with our clients
The National Client Service Team undertakes a range of activities as part of its role in monitoring and enhancing the AFP's relationship with its clients.
Key activities undertaken by the team include:
- negotiating service agreements
- conducting annual national stakeholder consultations; and
- developing a national strategy on the outposting or secondment of AFP officers.
Additional services
The National Client Service Team can also assist your agency with the following services:
- Forensic Services can provide a broad range of forensic support. This includes fingerprint examination and document examination along with a full range of laboratory-based analysis.
- Financial Investigation Teams can provide training, advice and/or guidance in relation to proceeds of crime.
- Computer Crime Teams can provide advice, guidance and technical support. This support may involve the forensic examination of seized computer hardware/software.
- Learning and Development Certificate IV In Fraud Control (Investigations). This course will provide participants with skills that are fully aligned to the endorsed National Competency Standards for Fraud Prevention, Detection and Investigation. The course is marketed towards investigators in government agencies.
Australian Government agencies requiring copies of the Australian Government Investigation Standards should direct their enquiries to the National Client Service Team.
Contacts
| Australian Government Investigation Standards (AGIS) - Commonwealth Government Departments requiring a copy contact | AOCC Client Liaison Team PO Box 401 Canberra City ACT 2601 | Ph: (02) 6126 7524 |